GUIDORS.COM — PRIVACY POLICY

Version: 1.0

Effective Date: 1 September 2026

Last Updated: 1 September 2026

1. Introduction

Welcome to Guidors.com (“Guidors”, “we”, “us”, or “our”).

Guidors operates a digital platform that connects individuals seeking personalized guidance (“Guidees”) with individuals who offer knowledge, experience, skills, and guidance (“Guidors”).

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Guidors may collect, use, store, disclose, protect, and otherwise process personal information when you:

• visit or use Guidors.com
• create a Guidee or Guidor account
• apply to become a Guidor
• create or manage a profile
• search for or communicate with Guidors or Guidees
• book or provide a guidorship Session
• make or receive payments through the Platform
• submit reviews, feedback, or other content
• contact customer support
• participate in promotions, surveys, or other Platform activities

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with the Guidors Terms & Conditions and other applicable Guidors policies.

2. Who Is Responsible for Your Information?

The entity operating Guidors.com is responsible for handling personal information collected through the Platform.

For purposes of this Privacy Policy, the responsible entity is referred to as “Guidors.”

Guidors
Website: https://guidors.com
Email: support@guidors.com

3. What Is Personal Information?

“Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

Depending on how you use Guidors, this may include:

• name
• email address
• phone number
• profile photograph
• date of birth or age information
• gender where voluntarily provided
• location information
• education information
• professional information
• employment information
• qualifications
• certifications
• skills
• work experience
• areas of expertise
• biography
• interests
• profile information
• availability
• booking history
• Session information
• reviews and ratings
• payment and transaction information
• customer support communications
• account credentials
• device information
• IP address
• browser information
• Platform activity
• cookies and similar technology data
• information provided during verification
• information contained in communications with Guidors

Not all information listed above will necessarily be collected from every User.

4. Information We Collect

4.1 Information You Provide Directly

We may collect information that you voluntarily provide when you:

• register for an account
• create a profile
• apply to become a Guidor
• complete a verification process
• book a Session
• provide or receive guidorship
• make or receive payments
• submit reviews
• contact us
• communicate with another User through Platform features
• participate in surveys or promotions
• submit documents or other information

4.2 Guidee Information

If you use Guidors as a Guidee, we may collect information such as:

• name
• email
• phone number
• profile information
• areas of interest
• goals
• preferred guidorship categories
• booking information
• Session history
• reviews and ratings
• payment and transaction information
• communications related to your use of Guidors

You should only provide information that is reasonably necessary for the relevant service.

4.3 Guidor Information

If you apply to or use Guidors as a Guidor, we may collect information such as:

• name
• photograph
• professional biography
• employment history
• education
• qualifications
• certifications
• professional experience
• skills
• areas of expertise
• professional links
• availability
• pricing
• payment/payout information
• verification information
• reviews and ratings
• communications with Guidors
• information relating to Sessions provided

Where reasonably necessary for verification, safety, fraud prevention, or compliance, Guidors may request supporting documentation.

5. Verification Information

To maintain trust and safety within the Guidors community, we may verify certain User information.

Depending on the verification process, this may include:

• identity information
• professional information
• education information
• qualification or certification information
• employment information
• professional profiles
• documents provided by the Guidor
• information obtained from publicly available professional sources

Not every Guidor will necessarily undergo the same level of verification.

Where a profile or credential is identified as verified, Guidors will use reasonable processes appropriate to the relevant verification.

Verification does not constitute a guarantee of a Guidor's future performance, suitability, or professional competence.

6. Payment Information

When you make or receive payments through Guidors, we may process information relating to the transaction.

Depending on the payment method and payment provider, this may include:

• transaction amount
• currency
• transaction date
• payment status
• billing information
• payment method
• limited payment account information
• payout information

Where third-party payment processors are used, payment-card or other sensitive payment credentials may be processed directly by the payment provider rather than stored by Guidors.

Third-party payment providers may have their own privacy policies and terms.

Guidors does not intend to collect or store full payment-card information unless necessary and lawfully permitted.

7. Information Collected Automatically

When you access or use Guidors, certain information may be collected automatically.

This may include:

• IP address
• device type
• operating system
• browser type
• language
• time zone
• referring website
• pages viewed
• Platform interactions
• session duration
• approximate location derived from technical information
• crash reports
• diagnostic information
• security information

We may use this information to operate, secure, analyze, maintain, and improve the Platform.

8. Cookies and Similar Technologies

Guidors may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used for:

Essential purposes:

• maintain sessions
• authenticate Users
• secure accounts
• prevent fraud
• enable Platform functionality

Analytics purposes:

• understand how Users interact with the Platform
• understand which features are used
• analyze Platform performance
• identify technical problems
• understand general usage patterns

Preference purposes:

• remember certain preferences and settings

Marketing purposes:

Where applicable and permitted by law, Guidors may use cookies or similar technologies to support advertising, marketing, or campaign measurement.

You may be able to manage cookies through your browser or device settings.

Some Platform functionality may not operate properly if essential cookies are disabled.

Additional information may be provided in the Guidors Cookie Policy.

9. How We Use Personal Information

Guidors may use Personal Information for purposes including:

Providing the Platform:

• create and manage accounts
• provide Platform functionality
• connect Guidees and Guidors
• facilitate bookings
• facilitate Sessions
• process payments
• process payouts
• provide customer support

Trust and Safety:

• verify accounts
• detect suspicious activity
• prevent fraud
• investigate abuse
• enforce Platform rules
• protect Users
• protect Guidors
• maintain Platform security

Improving Guidors:

• analyze Platform usage
• improve features
• develop new services
• troubleshoot technical problems
• understand User needs
• improve search and matching functionality

Communications:

• send booking confirmations
• provide Session reminders
• communicate account information
• respond to support requests
• send security notifications
• notify Users about material policy changes

Marketing:

Where permitted by law and, where required, with appropriate consent, we may use Personal Information to:

• send promotional communications
• provide information about Guidors services
• conduct marketing campaigns
• measure campaign effectiveness

You may opt out of marketing communications where applicable.

Legal and Compliance:

• comply with applicable law
• respond to lawful requests
• enforce agreements
• protect legal rights
• investigate fraud
• resolve disputes
• protect the safety of Users and the public

10. Legal Basis for Processing

Where applicable law requires a legal basis for processing Personal Information, Guidors may rely on one or more of the following grounds:

• performance of a contract
• taking steps at your request before entering into a contract
• compliance with a legal obligation
• protection of legitimate interests
• consent
• protection of vital interests
• other lawful grounds permitted by applicable law

The applicable legal basis may depend on the nature and purpose of the processing.

11. When We Share Personal Information

Guidors does not sell Personal Information as a general business practice.

We may share information where reasonably necessary for operating the Platform.

Other Users. Certain profile information may be visible to other Users. A Guidor profile may display name, photograph, professional background, experience, qualifications, skills, areas of expertise, biography, availability, pricing, reviews, and other information intentionally published by the Guidor.

Service Providers. We may use third-party service providers for payment processing, hosting, cloud storage, analytics, email, customer support, authentication, communication, scheduling, security, fraud prevention, and technical infrastructure.

Legal and Regulatory Authorities. We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, comply with court orders, protect rights or safety, investigate fraud or abuse, or enforce our agreements.

Business Transfers. If Guidors is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

12. Information Shared Between Guidees and Guidors

Guidors is designed to facilitate communication between Guidees and Guidors.

Depending on Platform functionality, certain information may be shared between the parties to:

• arrange a Session
• understand the Guidee's goals
• provide relevant guidorship
• communicate about a booking
• manage scheduling
• complete a transaction

Users should avoid sharing unnecessary sensitive information.

Guidors is not responsible for information that a User voluntarily shares directly with another User outside the Platform.

13. Communications and Messages

If Guidors provides messaging or communication functionality, communications may be processed to deliver messages, provide Platform functionality, protect Users, investigate abuse, detect fraud, enforce Platform policies, provide customer support, and comply with applicable law.

Where legally permitted and reasonably necessary, Guidors may review or process communications for safety, security, fraud prevention, or policy enforcement.

Guidors does not intend to monitor private communications unnecessarily.

14. Reviews, Ratings, and Public Content

If you submit a review, rating, profile, photograph, biography, or other content that is intended to be publicly or User-accessibly displayed, that information may be visible to other Users or visitors.

Users should carefully consider what they publish.

Guidors may moderate or remove content that violates applicable policies or law.

15. Data Retention

Guidors retains Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, maintain account records, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, protect security, and maintain business records.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When Personal Information is no longer reasonably required, Guidors may delete, anonymize, or securely dispose of it, subject to applicable legal or legitimate business requirements.

16. Account Deletion

Users may request deletion or closure of their Guidors account by contacting Guidors or using available account-management functionality.

Upon a valid deletion request, Guidors may delete or anonymize applicable Personal Information, subject to legal retention requirements, fraud prevention requirements, dispute resolution, outstanding transactions, enforcement of agreements, and legitimate business requirements.

Deleting an account does not necessarily mean that all information can immediately be erased.

17. Data Security

Guidors takes reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication, encryption where appropriate, monitoring, security testing, secure hosting practices, employee or contractor access restrictions, and incident response procedures.

However, no online platform can guarantee absolute security.

Users are responsible for maintaining the security of their passwords and account credentials.

18. Data Breaches and Security Incidents

If Guidors becomes aware of a security incident involving Personal Information, we may investigate and take reasonable steps to contain and address the incident.

Where notification is required by applicable law, Guidors will provide notification to affected individuals or relevant authorities as required.

19. Children's Privacy

Guidors is primarily intended for adults.

Unless expressly permitted by Guidors and applicable law, individuals under 18 should not create an account or use the Platform independently.

If Guidors becomes aware that Personal Information has been collected from a child in circumstances where such collection was not permitted, Guidors may take reasonable steps to delete the information.

If you believe that a child has provided Personal Information to Guidors improperly, please contact us.

20. Sensitive Personal Information

Users should avoid submitting sensitive Personal Information unless it is reasonably necessary and specifically requested by Guidors.

Examples may include passwords, payment credentials, health information, highly sensitive identification information, biometric information, and information concerning another person's private life.

Where Guidors needs to process sensitive information for a legitimate purpose, it will seek to handle that information in accordance with applicable law.

21. Third-Party Websites and Services

Guidors may contain links or integrations to third-party websites and services, including payment providers, video-conferencing platforms, professional networking sites, social media, external resources, and third-party applications.

Guidors is not responsible for the privacy practices of independent third parties.

Users should review the relevant third party's privacy policy before providing Personal Information.

22. International Data Transfers

Although Guidors is initially intended to operate in Bangladesh, the Platform may use third-party service providers or infrastructure located outside Bangladesh.

Where Personal Information is transferred across borders, Guidors will take reasonable steps to comply with applicable legal requirements.

International Users may be subject to additional privacy rights depending on their location and applicable law.

23. Your Privacy Rights

Depending on applicable law, you may have rights relating to your Personal Information, which may include the right to:

• request access to your Personal Information
• request correction of inaccurate information
• request deletion
• request information about processing
• withdraw consent where processing is based on consent
• object to certain processing
• request restriction of certain processing
• request portability where applicable
• opt out of certain marketing communications
• lodge a complaint with a competent authority

These rights may be subject to legal limitations and exceptions.

To exercise an applicable right, contact Guidors using the details provided below.

24. Marketing Communications

Guidors may send service-related communications necessary for operating your account, including booking confirmations, payment notifications, Session reminders, security alerts, account notices, and important policy updates.

These are generally considered service communications and may continue even if you opt out of marketing.

Where permitted, Guidors may also send promotional communications.

You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.

25. Account and Platform Analytics

Guidors may use analytics tools to understand Platform performance and User behavior.

Analytics may help us understand which pages are visited, which features are used, how Users navigate the Platform, technical errors, general engagement, and conversion and booking patterns.

Where third-party analytics services are used, those providers may process information according to their own terms and privacy policies.

26. Fraud Prevention and Trust & Safety

Guidors may process Personal Information to detect and prevent fraudulent accounts, payment fraud, fake profiles, identity misuse, review manipulation, abusive behavior, prohibited activities, suspicious transactions, and Platform circumvention.

This may include automated or manual review of certain information.

Where required by applicable law, appropriate safeguards will be applied.

27. Automated Decision-Making

Guidors may use automated systems or algorithms to assist with search, recommendations, profile matching, fraud detection, security, and Platform personalization.

Where applicable law provides rights relating to solely automated decisions that have significant effects, Guidors will provide applicable safeguards and information.

28. Professional Profile Information

Guidors may allow Guidors to voluntarily publish professional information so that Guidees can evaluate potential Guidors.

Guidors should ensure that information they provide is accurate and that they have the right to publish any professional information, photographs, qualifications, or other content submitted.

Guidors may remove information that is misleading, unlawful, or violates Platform policies.

29. User Responsibilities

Users are responsible for providing accurate information, keeping account credentials secure, updating inaccurate information, respecting other Users' privacy, obtaining appropriate permission before sharing another person's information, and avoiding unnecessary disclosure of sensitive information.

Users should not upload or disclose another person's Personal Information without a lawful basis or appropriate permission.

30. Privacy of Communications Outside Guidors

Once Users choose to communicate outside the Guidors Platform, the processing of their Personal Information may be governed by the privacy practices of the relevant communication provider or other third party.

Guidors cannot control how Users independently use or disclose information outside the Platform.

Users should exercise caution when sharing personal contact details.

31. Changes to This Privacy Policy

Guidors may update this Privacy Policy from time to time.

If we make material changes, we may provide reasonable notice through the Platform, email, account notifications, or other appropriate communication methods.

The updated Privacy Policy will include a new version number, effective date, and last updated date.

Your continued use of the Platform after the effective date may constitute acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

32. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory privacy or data-protection rights that may apply to you based on your location.

33. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your Personal Information, please contact:

Guidors
Website: https://guidors.com
Privacy Email: support@guidors.com

34. Privacy Requests

When submitting a privacy request, Guidors may need to verify your identity before processing the request.

This is intended to help protect your Personal Information from unauthorized access or disclosure.

Guidors will generally respond to valid privacy requests within the period required by applicable law.